Connection & Performance
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My game keeps crashing!
There are a number of issues that can cause your game client to crash and are easy to resolve. These are the most common ways to resolve pos...
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I got an Error Message!
If you’re repeatedly getting an error message at the same part of the game (ie: when you start the game, start a Mission, buy an Upgrade, ma...
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Missing Gold on a Crash or Error!
If the game crashes or something happens where your Gold balance becomes incorrect, the first thing to do is restart the app. If you are usi...
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Do I need an internet connection to play the game?
No you do not need an internet connection to play the game but you do need an internet connection in order to participate in certain modes a...
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I have a problem with the game! Should I reinstall Kill Shot Virus on my device?
iOS If you are playing on an Apple device, re-installing the game app should restore your original game, but we cannot guarantee that ...
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