For some of the larger Tapjoy promotions, it can take some time to get confirmation; but sometimes the service just gets stuck. The first thing to do is restart the app. If you are using an Android device and you do not know how to cold boot/restart the app, please ask your provider or search online for the instructions. If you have an Apple device here are the steps to restart:
- Tap the 'Home' button to return to the Home screen.
- Double tap the 'Home' button to display the active apps.
- Swipe the 'RAW' app screen in an upwards direction to close the app.
- Tap the 'RAW' app icon to restart the app.
In most cases the Bucks will appear after a restart. If that does not work, you can contact Tapjoy directly to resolve the issue by using the following steps:
- Tap the 'Free Bucks' button on the bottom of the main menu screen.
- Tap the three horizontal white lines in the top left corner of the Tapjoy Offerwall to open the menu.
- Tap 'Reward Status', then 'Not Rewarded' to view details about the status of any promotions in which you were not rewarded.
- If you are presented with the option to contact Tapjoy here, please fill out the required form and send to Tapjoy so they can investigate further.
All the Best,
Hothead Games
