Retrieving Lost Teams

Sorry to hear you lost your team! There are two ways to get your team back; you can oftentimes recover a team yourself, but if that doesn't work we can try to find the password for you.

RECOVERING YOUR OWN TEAM

You should just need to click the 'Find Team' button and your team will be restored. There can only be one team at a time per device so just delete any new team that you started and then you'll see the 'Find Team' button. You can delete the current team from the in-game options menu.

TEAM PASSWORD SEARCH

If you cannot restore your team I may be able to find your password in the database, if you supply me with the following information:

Critical information:

• Game title

• Team name

• Did you make any In-app purchases? If so, we will need screenshots of receipts to verify your team. If not, knowing either way will help speed up the process.

Important information:

• Whether or not you used TapJoy to earn free Big Bucks

• Whether you created you team using an Apple, Amazon or Android Device

• Team level

• Any player names / positions and ratings

• The approximate date you started playing

• The approximate date you stopped playing

• Approximate balance of Big Bucks